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This Privacy Policy explains how West Sound Comfort Systems, LLC collects, uses, protects, and discloses personal information obtained through our website, communications, and HVAC services. By using our website or engaging our services, you consent to the practices described below.
Information Collection
We collect both personal and non-personal information to effectively provide our services.
Personal Information
Information you voluntarily provide when contacting us or requesting service:
- Name
- Phone number
- Email address
- Service address
- Details regarding heating or cooling needs
Non-Personal Information
Automatically collected during website visits:
- IP address
- Browser type
- Device information
- Pages visited
- Referring website
If you contact us via phone, email, or online forms, we collect and retain the information you provide during that communication.
We may also contact you via phone, email, or text for scheduling, service updates, promotions, or policy changes.
Information Use
We use collected information to:
- Schedule and perform HVAC services
- Provide estimates and respond to inquiries
- Improve customer service
- Process payments
- Enhance website functionality
- Send service-related communications
We do not sell personal information to third parties.
Security
We take reasonable precautions to protect your information. Sensitive data transmitted online is encrypted using secure technologies. You can verify secure pages by checking for “https” or a lock icon in your browser.
Only authorized employees who require access to personal information for job-related duties are permitted access.
Cookies
Our website may use cookies to:
- Improve user experience
- Track website analytics
- Remember user preferences
Cookies do not store personally identifiable information and may be disabled through your browser settings.
Sharing of Information
We do not sell or rent customer information. We may disclose information only:
- When required by law
- To comply with legal processes
- To protect the rights, property, or safety of West Sound Comfort Systems, LLC
- With trusted service partners operating under confidentiality agreements
Text Message Compliance
By providing your phone number, you consent to receive SMS messages from West Sound Comfort Systems, LLC, which may include:
- Appointment reminders
- Service confirmations
- Follow-up messages
- Occasional promotional communications
You may opt out at any time by replying “STOP.”
Standard carrier messaging rates may apply.
We do not share SMS opt-in information with third parties.
Consent
By using our website or services, you consent to this Privacy Policy. Updates will be posted on this page.
For questions or concerns, contact:
West Sound Comfort Systems, LLC
9619 Provost Rd NW
Silverdale, WA 98383
Phone: (360) 564-1187
Email: sales@westsoundcomfort.com
